Last modified: 27/02/2017
We collect information when you communicate with us and when you use our products, services and sites. This includes information you provide such as registered name, IP address, browser type, language used, websites and visited date and time, driver's characteristics. Service usage information we collect includes transaction records, wireless location, application and feature usage, the amount of mobile and wifi data you consume, product and device-specific information and identifiers, service options you choose, clicked-on, mobile and device numbers, purchased data, emergency data debit, transferred data and recipient's mobile number, share data members's mobile number, sponsor who reward you data, and other similar information.
When you register on app, we may collect information about your user identification, password and secret questions and answers. We use this information to authenticate you when you sign in.
We use this information to establish, monitor and maintain your account and billing records; measure credit and payment risk; provide account-related services; deliver and maintain your products and services; help you with service-related issues or questions; manage and protect our networks, services and users from fraudulent, abusive, or unlawful uses; help us improve our services and research and develop new products and services; authenticate you; determine your eligibility for new products and services and contact you with marketing offers.
Orange Data will not provide, sell, rent, share or trade your personal information to any unrelated third party unless have received your permission in advance, or the third party and Orange Data (including Orange Company), either individually or together provide you service, And when service terminate, it will be prohibited from accessing all of the information that it has previously been able to access.
Orange Data also does not allow any third party to collect, edit, sell or distribute your personal information in any way. Any Orange Data platform user who is engaged in the above event, once discovered, Orange has the right to immediately terminate the service agreement with the user.
For the purpose of serving the user, Orange Data may use your personal information to provide you with information of interest, including but not limited to sending you product and service information, or sharing information with Orange partners so that they may send you information about you its products and services (the latter need your prior consent).
We may disclose information that individually identifies our customers or identifies customer devices in certain circumstances, such as:
a) a) to comply with valid legal process including subpoenas, court orders or search warrants, and as otherwise authorized by law; in cases involving danger of death or serious physical injury to any person or other emergencies;
b) to protect against fraudulent, malicious, abusive, unauthorized or unlawful use of or subscription
c) to our products and services and to protect our network, services, devices and users from such use;
d) to advance or defend against complaints or legal claims in court, administrative proceedings and elsewhere;
e) to credit bureaus or collection agencies to determine credit risk, for reporting purposes or to obtain payment for Orange-billed products and services;
f) to a third-party that you have authorized to verify your account information;
g) to outside auditors and regulators; or with your consent.
We use a variety of security technologies and procedures for the purpose of preventing loss, misuse, unauthorised access or disclosure of Information.
In our service, we will use encryption technology (such as SSL) to protect certain sensitive Information (such as location data) provided by you to us. Please be aware that despite our efforts, no data security measures can guarantee 100% security at all times. Our systems and the communications networks through which you access our services may be subject to security breaches and failures which are due to circumstances beyond our reasonable control. If you have any questions regarding the security of your Personal Information, please contact our Privacy Officer by calling our Call Center at (+225) 0707.
You may also contact us at :
Orange Côte d'Ivoire - Abidjan, The Quartz Office, Bd. V. Giscard d’Estaing, 11 BP 202 Abidjan 11 Côte d’Ivoire